Local workspaces remain free. Personal sync subscriptions and historical supporter payments follow this refund policy.
Fourteen days, no questions
Ask within 14 days of an initial subscription payment or a renewal payment and you will be refunded in full, without having to give a reason. This also covers historical supporter payments.
Your local workspaces and local data remain available after a refund. A refunded subscription period may stop providing paid sync access; any remaining trial or separate grant still applies. Supporter recognition is removed only if no qualifying completed payment remains.
How to ask
Use the contact form, or the contact link on the receipt your payment provider emailed you. Either reaches a person. Tell us the email address on the account, or the order number from the receipt, and that is all we need.
Refunds are made by the merchant of record shown on your receipt, Paddle or Stripe Managed Payments, back to the card or account you paid with. We submit eligible requests promptly; the provider confirms processing and your bank determines when the credit appears. A zero-value transaction has no amount to refund. We do not hold your full card number or security code, so we cannot make the payment ourselves, only arrange the refund through your payment provider.
Your legal rights
Depending on your country and the kind of purchase, you may have statutory rights to withdraw, cancel or obtain a refund, including cooling-off rights. Their application and any exceptions depend on the circumstances. Our voluntary promise above is additional to those rights and does not limit them. For Paddle purchases, see Paddle's refund policy and buyer terms. Local workspaces remain free before and after a refund.
Nothing here affects your other rights under the Consumer Rights Act 2015 or the equivalent law where you live.
After fourteen days
Ask anyway. You can cancel future renewals separately at any time from Settings → Billing on the website or through the provider's subscription-management link. A refund request does not itself cancel a subscription, and cancellation does not itself request a refund. For a payment outside the fourteen-day promise, write to us and we will look at it; the merchant of record reviews later requests case by case.
Services charged at cost
If we ever charge for a feature that costs real money for each person who uses it, we will say so before you use it and this policy will cover it too.