A person reads every one of these, and usually answers within a day or two. There is no ticket queue and no bot.
The app, and anything you have bought
Use the form for a question, a problem, a feature you wish existed, or anything about a licence you bought: a receipt, a refund, a payment that went wrong. Tell us the email address on your account and you save us a round trip.
Privacy, your data, and security reports
Email privacy@alchymir.com to see, correct, export or delete the data we hold about you, or to ask anything about the privacy policy. This address is published rather than put behind the form on purpose: a data protection request or a security report should never depend on a captcha. We answer data protection requests within one month, and usually much sooner. If you have found a security problem, this is the address for it, and we will not take action against anyone who reports one in good faith.
Payments
Licences are sold by Paddle.com Market Ltd, our merchant of record, so your receipt comes from them and carries its own contact link. Write to us through the form either way. We would rather hear about it and pass it on than have you chase two companies.
The community
There is a Discord server if you would rather ask in the open, or see what other people are doing with the product. It is not a support channel, but questions get answered there too.
Who you are writing to
Sirius Focus is made by Alchymir Ltd, a company registered in England and Wales under company number 15469949. Our registered address is 22 Silk Mill Close, Leeds LS16 6PW, United Kingdom. Post reaches us there, though the form reaches us faster.